Why doesn't anyone respond? Metrics from GoogSMS

Here are some interesting metrics about GoogSMS‘s first week since it’s launch on Sept 1, 2009.

There are over 30 active users.  Thanks to all the early adopters.
There have been over 2,500 messages forwarded.
Only 150 replies to the messages forwarded.

I would assume that most people would reply to their SMS.  This leads me to believe that we need to educate our users about the ability to reply.

To that note
1.  We’ve simplified the response process for Prowl users with a link in the Prowl notification. See blog post.
2.  Added some bold text to the email message “Did you know” to draw attention to the fact that you can reply via email.

We have just gotten started with GoogSMS.  So much great feedback from our vocal users.  We hear you and are working hard to build the best product possible.

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